Contact Jacob Mercari
Questions Before Your Visit?
Do I need an appointment?
Yes. Our Toronto studio is available by appointment only so we can give each client dedicated, personalized attention. Please contact us in advance to schedule your visit.
Do you offer virtual consultations?
Yes. We offer virtual consultations for clients across Canada and the USA. We can walk you through engagement rings, diamonds, gemstones, custom designs, and any questions you may have online.
Can I bring inspiration photos?
Absolutely. Inspiration photos are very helpful. You’re welcome to share images, sketches, saved styles, or details about the look you have in mind so we can better understand your vision.
How long does a custom ring take?
Timelines vary depending on the design, stone selection, and level of customization. Most custom rings take several weeks to complete, so we recommend contacting us as early as possible, especially if you have a proposal date or special occasion in mind.
Can I choose my own diamond or gemstone?
Yes. We can help you select the diamond or gemstone that best suits your style, budget, and design. Whether you’re interested in lab-grown diamonds, natural diamonds, or coloured gemstones, we’ll guide you through your options.
Do you ship across Canada and the USA?
Yes. We offer free, fully insured FedEx shipping across Canada and the USA on orders over $400.
