"Our design process is straightforward and easy. We give you complete transparency and control throughout the manufacturing of your engagement ring."
-Gregory Jacobson, President & CEO
Custom Design Process
A step-by-step overview
Consultation
For your consultation, we can meet with you in person or online at our Toronto Studio.
If you are unsure, please reach out to us. We can start with a quick chat and then work from there.
Our design team will work closely with you to bring your vision for a custom engagement ring or jewellery piece to life. We like to make the consultation fun and easy. Bring any ideas or images that you have saved up. We will discuss your ideas in detail, mentioning any pros or cons to the design, so you have all the information on a given design before moving forward.
Computer Model Design
We will create a digital design for your idea. You are free to make any changes you see fit. We want you to make the design exactly as you want. We do not put pressure or rush the process.
Manufacturing
We manufacture your ring using your chosen metal alloy and diamonds or gemstones, ensuring it matches the 3D rendering exactly. Once the ring is cast, our skilled craftsmen will carefully set the diamonds and polish the jewellery. Quality is of utmost importance. Our custom engagement rings and jewellery are made in Toronto. This ensures we can tightly control the quality of manufacturing.
Presentation
After the custom piece is complete and quality has been checked, we will have it appraised by a third party. You are welcome to pick up in person in Toronto, or we can ship via FEDEX insured delivery.
Custom Wedding Bands
Custom wedding bands are one of our specialties. If you have some ideas or you are looking for guidance, we would love to help!
Commonly asked questions
Answers to questions you may be wondering about.
How long does the custom process take?
Once we decide on the design and materials, it takes approximately 4-6 weeks. A revised timeline will be given after the design and materials are selected, but most projects are completed within 4 to 6 weeks.
Please let us know if there is a specific date you have in mind, and we will do our best to accommodate.
Will my custom ring come with an appraisal?
Yes, all our custom work comes with an independent appraisal at no extra cost.
Do you offer cleaning or other services after the custom piece is complete?
We are here for you during and after your purchase.
We offer complimentary sizing of the ring for life. Free cleaning and checkups to make sure the diamonds are secure. If something needs to be repaired, we will quote you close to our cost to keep the maintenance as low as possible.
We want you to be comfortable returning afterward with any questions, so that you can enjoy your jewellery for life!
“Favorite jeweler in town! Made my dream rings here and can’t wait to make more jewelry with the amazing team at Jacob Mercari”
